Mail Order Manager – M.O.M – Considering buying? don’t think about it!
by Lonnie on Mar.27, 2009, under Commentary, Complaint Department, Nerd Stuff, Uncategorized
I was doing work for a client who sells items online, they had a custom made order management system and a custom integration into an online store.. the people who developed it for them, got out of that business and moved on ..
One of their biggest requirements was multi-ship-to .. for gift orders to several people at once (they make candy) ..
After searching high and low for something that fit, we came to M.O.M and SiteLINK .. We requested the SQL version so we could have better access to migrate data into it.. They ended up giving us the foxpro version, which was awful .. they did not respond to us hardly at all for months until after our money back period was over, then they gladly replied..
After a chat with the CEO, we got them to give us the SQL version at a “discount” .. which translates to 15 thousand dollars, yep .. 15k for the switch to the SQL version of MOM, outrageous ..
So we get it going, and for the first few months we run into problem after problem after problem, but the dydacomp guys are fairly responsive.. albeit, not that helpful usually … the SiteLINK support guys are absolutely HORRIBLE, they usually don’t reply at all .. and when they do, they come off sounding pissed off or arrogant.
So this gets better… we had the unuseable foxpro version for a few months without being able to get ahold of dydacomp to correct the mistake, that time period where we had the unusable version counted against our support contract, much to our surprise and dismay..
Let me tell you, when your support runs out, it runs out hard… they won’t respond to you other than to say you’re support is up .. and what’s WORSE than that is that the 15 thousand dollars you spent only gets you bug fixes/updates for that year .. the 15 thousand dollars won’t allow you to go from 6.1 to 6.2 for example, I think that is unethical and I don’t mind saying, a touch of evil .. if I spend 15 grand on a piece of software, I expect updates at LEAST through the 6.x life span.. fine, don’t give me 7.0 .. that I can understand.
So lets talk about the support contract… it’s over $6,000 for a single year of terrible support.. enough said
SAVE YOUR MONEY! they are not worth it.. they will rip you apart with fees, and the $6,000 support is worth about 10 cents..
Check out www.stoneedge.com .. I’ve not used it, but I hear good things… and if for some ungodly reason you MUST use MOM, stay away from SiteLINK .. look into something like CommerceV3 .. oh, and if you need support for MOM, outside of updates ofcourse… check out www.momhelpers.com … again, not used them but I hear good things..
Comments and personal experiences… are welcomed
Incoming search terms:
- dydacomp complaints
- mail order manager reviews
- dydacomp reviews
- dydacomp sucks
- MaIL ORDER MANAGER complaints
- magento mail order manager
- dydacomp magento
- Mail Order Management mom
- dydacomp price
- mail order manager magento
April 20th, 2009 on 4:19 pm
Yes, we have had the same type of problems. We bought the software after disclosing our system and we were told it would integrate with out credit card processing company. The software has never worked since we tried integrating cc and we can’t get it to work with FedEx.
We upgraded our windows platform thinking that would resolve issues as they said it would even though we had checked with them first to make sure our previous windows system was sufficient.
Their software appears to suck. It has the potential to be great, but they won’t fix it, and my experience with their customer service has been horrendous.
I would not reccommend the product.
April 20th, 2009 on 4:28 pm
I would say that I’m happy to hear we aren’t alone, but it really is quite unfortunate.. Searching the web yields many unpleasant results about Dydacomp/MOM/SiteLINK ..
They lock you into the support by restricting updates because I’m sure they are all too aware that without that, people would rather go to a third party for support, so if they block updates without a support contract, you really don’t have much choice.
It’s sad that they can’t succeed by being a great company with great support, instead they resort to questionable tactics.
June 17th, 2011 on 5:10 pm
Have you noticed, not ONE single person has jumped in to defend them … and I know Dydacomp has read this because I’ve seen them in the visitor logs.
May 28th, 2009 on 2:33 pm
Have used Dydacomp’s products for years – and I agree, they could be a GREAT company – they have a GREAT product, but they don’t understand customer service. At all. Phone support – that costs us several thousand a year – has no ability to sort true emergencies from “how do I…?” types of calls, so when my site is completely down I have to wait 30-60 minutes for someone to pick up. They ignore emails – so that’s not an option.
Non-support problems include: Sales reports are cumbersome, slow and impossible to decipher, the shopping cart on the web costs several hundred a month (seems a bit pricey) and they don’t understand the need to see more than a few lines of info at a time in their software windows (for instance: the product description window is miniscule and doesn’t understand what a “return” is so you need to add simple html… get the picture?).
DYDACOMP ARE YOU LISTENING? We loathe sitting on hold. We want 24/7 support (they close up tight as a drum at 5PM on Fridays… it’s only 2PM here). You have an awesome product, but the less than $10,000 that your product costs (the basic Mail Order Manager system plus several “modules” & web interface) is a drop in the bucket compared to the amount we lose when the system’s down and we can’t get it fixed in a timely manner… so we’ll drop you like a hot potato as soon as we have the time to find a company with a similar product.
Please call your customers and ask them how you can improve your product. I have never, ever been asked. Ever.
When we show up at “meet and greets” with other ebiz people we often end up in a little huddle of Dydacomp customers who all say the same thing. They all hate the way they’re treated when they have a support issue.
Please give us a 24/7 emergency line that a human answers within 5 minutes. Please answer your emails.
Thanks for listening!
June 19th, 2009 on 4:31 am
Dydacomp/MOM/SiteLINK really is the worst!
Dydacomp… Waiting hours on the phone, bad support, get put on hold for even longer than it took to phone in!
MOM… good bit of kit, but your locked in with everything you want to do, and just end up editing the database by your self to do things.
SiteLINK… OMFG, 400+ html validation errors, crap design! get stuck with unsecure servers that they give you. All our SiteLINK sites got hit with the gumblar virus week after week. It’s probibly still unsecure! Didnt turn the server logs on by default! They just don’t care!
If your looking for mail order management and e-commerce, then use Magento, and ring OnTAP Creative for the admin backend (does everything MOM does!)
Please people, do not waste money on Dydacomp!
August 1st, 2009 on 3:07 pm
We dropped the support contract entirely because Dydacomp is not helpful. I get more help from momuser group in google than I ever have with Dydacomp. I have no intention of upgrading to 6.x.
I would switch to another company in a heart beat. We never used their sitelink.
We bought multicompany module and found out that it could not share inventory. Would not give us money back. BAD customer service. Stay away from MOM/Dydacomp. I do not recommend Dydacomp.
August 4th, 2009 on 2:55 pm
Haha… I’m so glad everyone is talking about how much Dydacomp sucks. I absolutely HATE that company. Yes, they have an evil business model. They do not care AT ALL about the success of their customers, and (to MOM USER above) their software is NOT A GREAT PRODUCT. It is a piece of crap. Maybe the SQL version isn’t as bad, but the foxpro garbage is absolutely terrible. It crashes all the time for no good reason and has all kinds of other problems. Do yourself a favor and NEVER GIVE THESE PEOPLE ONE RED CENT OF YOUR MONEY!
August 24th, 2009 on 2:32 pm
What software programs do you recommend?
October 1st, 2009 on 12:20 pm
If you’re running MOM and Dydacomp is trying to get you to go with FirstData/Wells Fargo you might want to check out this website first: http://www.mmdnewswire.com/wells-fargo-5038.html
Here is a quote that is the basis of the article. “Wells Fargo continues to ignore their congressional mandated and legal obligations, under Troubled Asset Relief Program (“TARP”), and instead have chosen to create substantial harm to their own loyal merchants credit card service customers. Wells is creating this harm by withholding credit card sale funds and emptying merchant accounts, without providing any prior notice to the business” explained CJ Crowell of One Star LLC. After a recent withholding of credit card payment funds, for services already performed and delivered, a drug & alcohol treatment center was left without any means to pay their employee’s salaries or other financial obligations.
Wells Fargo is getting a rep for screwing their customers. Dydacomp is now pushing FirstData and they want to be your reseller and are restricting MOM users from finding their own credit card processors. This has to be stopped, MOM users need to be able to shop their own merchant accounts, and negotiate their own fees without the restrictions of Dydacomp forcing themselves in the middle as resellers. Card Service Management is Dydacomp or the other way around, who knows. They don’t care about their customers any more. You though you bought a software package, but did you know at the time they would control your credit cards and therefore control your company.
October 1st, 2009 on 12:31 pm
I’m having a simialr problem. Dydacomp locks you into using them as a reseller for processing. If you run into problems with their processor, your stuck. You should never be forced into a credit card gateway or processor by dydacomp. For many of us who are intenet based, amost all of our income comes through credit cards, so if you’re on MOM you have put your future with them. If they want to offer you these services, that’s fine but it should be a choice not a demand. They should be upfront about their relationship as a reseller, but they aren’t they hide it and outright lie to you about it. Unethical behavior by a company that you are putting your company’s future with is a bad idea. You’re either ethical or you’re not, there is no in between.
October 20th, 2009 on 9:09 am
We’ve experienced exactly the same thing. The support is expensive and non-existent! They simply don’t even acknowledge you’ve emailed them. Like the product but it’s ruined by TERRIBLE support.
December 4th, 2009 on 8:03 pm
My girlfriend works for a mail order company that uses M.O.M. I hear her complaining about M.O.M and Site Link almost every week, specially about their tech support. She’s usually the one who has to call them for tech support. She says they are rude, and can literally take a month or more to respond to emails, if they bother at all. I can’t imagine how a company could consider it a good policy to be rude to loyal customers who have been with them for years? Insanity!
January 18th, 2010 on 8:05 am
I have used M.O.M. for 4 years. Their customer service and business practices are absolutely the WORST!!!
I was leary to read articles and blogs about them before I purchased the software due to the price of the product and all it offered. I use SiteLink and many of the other modules, all that come at a hefty price for a small business owner.
The kicker was the upgrade to 7i to be PCI Compliant. Then they tried to make a 7xpress with fewer items but the same cost. UNBELIEVABLE.
If you are thinking of purchasing MOM, DON’T!!! Search the web for other programs…they exist now and are much MUCH better than the idiots you will deal with at Dydacomp and /SiteLink.
Customer Service does NOT exist at Dydacomp or SiteLink. They do not answer your emails. Phone calls go unanswered and you end up with a machine or after an hour on hold, it just disconnects. Great way to do business. ha!
Well, that’s my $.02…hope it saves you thou$ands.
March 3rd, 2010 on 1:16 pm
Anybody out there on the verge of signing a contract with Dydacomp, both MOM and Site-Link? I am and also getting very nervous after reading this blog. My discoveries found a solid inexpensive software and eccomerce platform (relatively speaking) with customizations readily available. I am a retail consultant with a strong tech background. Who does one believe anymore?
March 12th, 2010 on 11:12 pm
I count today as one of the greatest days of my life, right below the days I got married and had kids. The relief is almost as great as the aforementioned joy. I’ll bullet point:
1. Summer of 2009: average wait time on hold for tech support 1:20 minutes. 3 out of 4 calls “disconnected” after waiting an hour or more. Call again = wait another hour.
2. Fall of 2009: Dydacomp no longer accepts tech calls. Instead you get an untrained customer service person who’s supposed to understand your technical issue enough to “write a message” to a tech support person. More calls went unreturned than returned. Those that were returned were not correctly answered: in other words, a Tier 1 support person was insufficiently trained to fix the problem, took some notes, said would call back, and never did. Other tech support calls were answered by emails and “closed” as resolved, when the “solution” didn’t at all resolve the problem. I’m guessing that the new CEO looks at the reports and sees all these “resolved support tickets” and has, presumably, no idea that personnel are sabotaging the company.
3. So, I emailed the new CEO. He chose not to respond.
4. CEO sends out surveys asking very clear, relevant questions. Answers are ignored. I completed 3 such surveys. Never even got a “we’ll look into it” cursory response.
5. Sitelink code is full of validation problems. It costs 400-500% more per month than the most expensive shopping cart and hosting that I could find. You pay $1000s to update their antiquated cart, and then surprise! you own your custom code, but it’s useless to you if you want to move. A big investment into a sinkhole. Sitelink is about 8 years behind every shopping cart I’ve reviewed re: functionality and SEO. It’s horrible for search engine placement. You have to do a lot of custom coding. Support was so bad, I ended up learning html and .asp in my “spare” time to do the most simple things for which they charged a minimum of $350 per request as of 2009.
6. Even sales has ignored email questions about upgrading.
7. Latest strongarm tactic is they want you to pay for them to keep their software current. For $1000s they’ll make their software PCI compliant. I cannot find another software company on the market trying to charge their customers to bring this aspect or any other aspect of the software current.
8. In the “old days” when you could call tech support, if you were on hold for an hour and the clock struck 3:55 in New Jersey, you were hung up on. Why? Bankers hours. They all leave early on Friday.
9. Website down? No problem, we’ll look into it next week. Want special weekend service at a premium? If you didn’t pay in advance of need, you can’t sign up now if you need it.
The list is longer, much longer, but the above form a “top level” overview.
I can’t see Dydacomp lasting much longer. The solution was quite simple, but perhaps nobody is vested enough personally to care. They needed to automatically upgrade all of their customers to the SQL version and get rid of Fox Pro. Take a year and upgrade everybody, one-by-one. At the end of that year, 60-70% of the tech calls would have disappeared. Then, they could have delivered great tech support and even charged more for it. Now, they’re overwhelmed. Their short sighted solution was to take “tech support messages” by untrained personnel. There are so many messages–many of which don’t make sense, I’m sure–they’re overwhelmed with piles of paper representing calls that will never be returned. Of course, leaving promptly every day and early on Friday, isn’t the right response to their condition either. I don’t think anyone considers staying late or working on the weekend. It’s unfortunate because I think you could fire half the people there and turn that company around with $200K in the bank with 12 people who really cared, who’d work 6 days a week for a year, and who had stock in the company.
All of the above is either my personal experience or my personal opinion only. I’m out $20,000, and as I said, leaving Dydacomp was one of the most relieving days of my life.
March 13th, 2010 on 12:12 am
I made sure to approve this comment right away, you’re absolutely right and that needs to be known! I’d like to highlight your comment as a post of it’s own if you don’t mind
April 19th, 2010 on 9:03 pm
I don’t mind at all, Lonnie. Use it as you like.
Best regards,
Jackson
April 18th, 2010 on 3:06 pm
I can’t argue with much of what Jackson has said. Full disclosure, I’m the founder of Freeportway (http://www.freeportway.com). We have a product called BizSync, which is an e-commerce integration product for MOM (and other systems).
When I saw this thread, I had to chime in.
I think what people are forgetting is that MOM is a product that has all the features and functions that people want and need but the price is low that its hard to NOT purchase it. Then they are completely shocked when the support just stinks. Since we work with many different systems, I can say that most of the ones we work with are far more expensive, but don’t have nearly the features and functions that MOM has, and thats for a reason. These companies understand that its very expensive to support the “MOM type” customer. You folks demand a high level of service and support beyond the average “internet retailer”. I’m not being critical here, I’m only stating the facts. The average MOM customer has their fingers in many different channels (catalogs, internet, direct, direct response etc.). This presents a high degree of support and complicates the process of supporting a customer that JUST sells their widgets on the Web.
Also, I’ll say this MOM’s a complicated product that does many things, but not many of them very well. As Jackson stated, moving to SQL server would fix a lot of problems, but I disagree that it would virtually solve the support issues.
First off, even if they moved everyone to SQL Server, the product would still be FoxPro based — the client application is written in Visual FoxPro and the SQL Server edition simply removes the DBF database an replaces that with ODBC / ADO calls to SQL Server. This is something that shocks people when I tell them that… You’re effectively using the FoxPro version with SQL Server as the back-end. It improves on things, but sadly, its still the same data-model and they’re not (as of 6.x) been using anything in the way of taking advantage of SQL Server’s technology other than using it to replace the DBF tables.
And then there’s the whole SiteLINK debacle and the issue of “open”.
We compete with SiteLINK and CV3 on a level that I think is starting to hit home with a lot of MOM customers. People using MOM have traditionally been locked into a proprietary solution like SiteLINK, CV3 and even our original shopping cart product, Freeportway (which was proprietary). After 10+ years of doing e-commerce for MOM customers in 2006 we moved away from supporting our own shopping cart and decided to support 3rd party shopping carts with BizSync like X-Cart and Magento. The reason for this was simple: Being open and having a choice.
Looking at the comments above, its clear we made the right decision.
The MOM customer is looking for choices and looking for options. Having our own shopping cart that only we supported was a problem for our customers and it was hard for us to support the MOM customer who’s needs vary greatly between them. A company like CV3, which makes a very similar product to SiteLINK is only perpetuating the same sentiment. Even though they make a perfectly good shopping cart system, the control, the ownership and the technology is still completely under their umbrella. If a customer wanted a feature of function, the company that owns the shopping cart stands directly in their way to get that done, and even if they will do it, it’ll be quite pricey.
And that goes for MOM and SiteLINK as well.
This was the main reason we abandoned the hosted “proprietary” shopping cart like SiteLINK and CV3…
Our direction may have caused us some sales over the last 4 years and we’ve probably stunted our growth considerably by not selling a shopping cart that was hosted and proprietary, but from our perspective, it was the right thing to do for the MOM user and customer — we believe firmly that in time, MOM customers will move away from being “locked in” and demand being “open”.
This is the only way Dydacomp’s service and support will improve. It’s the only way, in my opinion, they will survive. If they keep locking the customer down, they’ll move to something else (hence all this discussion).
“open” is where Dydacomp / MOM should be headed. However, I’m not sure that will happen given the current management.
As a vendor thats been supporting MOM for 10+ years, I would love them to open their product up, create an SDK (hey, sell it), support it, and go back to having “approved VARS, consultants and 3rd party support.
If they went this route, it would only help with their support issues, and vendors like us would not have to deal with the conundrum of being a product that “works with” but be a product that is “approved by”. Which is a world of difference for people.
Choice, options and open are the only way this company will survive.
Finally, on Jackson’s comments about cost and doing it right.
The reason why someone hasn’t done this right is because its hard, expensive and not very profitable. The answer to Dydacomp’s problems is about taking the approach that a lot of companies have. You give away the handles and sell the blades… A company like Dydacomp as small as it is, will never be able to keep pace, they need the community behind them, they need people to champion their product, and when the customer needs support, they give them great support because they have the ability and budget to do so.
Let me ask this question…
If the company took the approach of say, giving away a single user addition at the low end, “a community” edition”, which was the FoxPro version, only provided the means for the community to collaborate, support each other how far would that go to improving the overall products appeal to the customer base? Don’t you think this would not only help them in the commercial support arena as well?
But will they think like this? Probably not.
May 11th, 2010 on 12:11 pm
I have to echo everything said on this post. I simply can not belive the frustration this company causes with its slow, incompentent tech service I pay for year after year. This is how bad it is: four months -no exageration- four months of emails and messages pleading with them to fix a simple glitch on the order confirmation page. I’ve been dealing with them since 2005 and I am done. Even though I just paid three grand for MOM version 7 last year, I’m going to skip all the headaches that come with every new version and start over. Any alternative product suggestions would be welcome.
June 2nd, 2010 on 8:18 am
We attempted to implement MOM many years ago. Sounds like nothing has changed AT ALL! I do not know how Dydacomp is still in business. I personally feel they should be sued out of existence.
Please save your money and try someone else. If you are a small business startup please keep in mind that you are thinking Inside your box at the moment, meaning the actual order taking and fulfilment process. The really important thing is SEO. Your proprietary shopping carts are going to hurt you there but you won’t figure this out until you have spent hundreds of thousands in man hours over years and then feel it’s too late to abandon it and switch to a more open platform due to how much is invested.
I liked the look of SEOCART and even got it paid for only to have the project cut off before I could replace CV3. I’m very disapointed.
July 15th, 2010 on 10:55 am
Well I won’t bother rehashing all of the same points above. I will just simply state that each one of these are valid and I am utterly excited to see that justice is being served for the absolutely crappy service that Dydacomp provides.
We are on version 6.2 and started using MOM in 2000. We were version 3 for maybe a month then version 4 immediately came out. Went from 4 to version 5.4 (best version of all). Then went to version 6 (nightmare on speed!!!).
We no longer have a service contract because I was not going to pay $1000 a year for absolutely NOTHING!! The Google MOM Users group has been outstanding in providing all the answers we need.
In the early years, there were several bad years followed by a huge turn around in customer service, it was good, for about 1-2 years??, then it went to hell in a handbasket to put it bluntly and they have never checked up. My guess is they are trying to improve the books to sell the company so you trim back, make it look proffitable, sell it and leave the next owner to figure out they just bought a failing business.
I found this page looking for a bridge between MOM and Magento. We have been using another cart for the last 10 years and we are switching to Magento. I really do not want to switch from MOM as it is really a good program (just HORRIBLE customer service). I agree with the person who stated it should be upgraded to SQL for all users (at no cost!!!). They had no business developing MOM on a dead platform to start with. That would be the best thing they could do for their customer base and that may, just may, turn them around.
If you own MOM, drop your service contract and join the Google MOM Users group. If you are thinking about buying MOM, DON’T!!!! You will have many sleepless nights. I have been dealing with it for 10 years and know the program very well so I don’t need their support. If you don’t know it, you will need help as it is a very detailed program.
I hope this saves one unsuspecting person from days (years) of misery and I hope it cost Dydacomp dearly for the way they have treated us many customers over the years.
Before user groups, blogs, and so forth, support always said, you are the only person having this problem”, REALLY!!!! Well now we have blogs and sites like this one to confirm it was not just us and everybody else is getting the same crappy service.
Hallaluya for the internet :)
Tim
August 21st, 2010 on 5:04 pm
I want to thank everyone for the posts in this blog. I was going to order MOM on Monday and there is no way I am doing it now. Thanks for saving me the headache.
September 8th, 2010 on 3:13 pm
I purchased this software along with promises that my data could be imported with no problem. About the time the ‘return’ period was going to run out I was told I would have to manually enter the infomation which we proceeded to do since this was a one time hurdle that would disappear. After months on end of broken promises and excuses I have decided to file suit against this company. If anyone is interested in joining me in this effort to stop these folks from taking money from innocent, hardworking folks while they ‘bait and switch’please contact me at 336-727-4781. Thank you for this blog. I wish I had found it before I believed all the lies dydacomp told us.
September 9th, 2010 on 3:42 pm
Just wanted to chime in — the biggest mistake we ever made was trusting dydacomp and “MOM”! And now they’ve outsourced their tech support to India and you can’t understand a word the person is saying!!
October 3rd, 2010 on 10:43 pm
Well, I couldn’t help but come back to this blog to see if Dydacomp had tanked or turned around. I can’t tell you how hilarious I found it to learn that they’d outsourced their support to India.
By the time I left Dydacomp, even their Tier 3 support (I think only 2 guys had this status) couldn’t answer my questions. Even some of the programmers were stumped because no one person apparently knew the programming. In the end, I had to learn FoxPro database skills to provide my own support.
I re-read my top-level list above, and 2 other major issues occur to me:
1. The Shared Inventory module doesn’t actually work correctly. The idea is: have 2 or more companies in MOM that share (and sell) some of the same inventory so you don’t have to try and keep 2 separate inventories of the same item(s). Great. However, if the item sells out and you get a back order, when you replenish the inventory, only the inventory in the primary company gets updated. In other words, that back order will remain back ordered. You have to get in the habit of running back order reports and “knowing” that an item really isn’t back-ordered, and then go re-enter the backordered item which the program will then recognize as not backordered. Then, delete the backordered line item. I’m laughing right now, as in, are you kidding me? They can hardly call this shared inventory. It’s more like: shared inventory in one direction only. Does not replenish stock for all companies. Crazy.
2. MIVA. Oh what a nightmare. In short, MIVA is famous for its data capture in product attributes. MOM’s MIVA bridge handles some but not all of these. The sales person doesn’t know this. Tech support for the module doesn’t know this. They just sell it to you and then discover that the programmers did an incomplete job. MOM will not import data fields from MIVA.
India. I’m sorry, I’m still amazed. So now the calls will be answered in 30 minutes or less, and unless you’re a totally new customer with a very basic question, you’ll NEVER get your question answered. If they can’t produce a dozen fully competent tech support people in-house and for whom English is their first language, how in the hell are the Indians going to know the program?!
It’s deeply troubling that nobody in a decision-making capacity is willing to make a real committment to save the company, the kind that requires a little personal sacrifice.
Those paychecks are just going to stop some day. The potential for greatness was huge.
October 27th, 2010 on 11:33 pm
I made the mistake of purchasing MOM with the promise that they would convert our existing data to work on our new SiteLink site. Once they get you past the magic 30 days, they don’t even respond to your emails. Even though we canceled our contract with them they are STILL charging our CC for SiteLink hosting. If you are even thinking of purchasing MOM…RUN AWAY…DON’T DO IT…They have a D- Rating with the BBB, what does that tell you?
December 10th, 2010 on 6:02 pm
I won’t even rehash all that is said, it is all true, and yes I’m another fool who fell for Dydacomp lies and BS. All I can say is don’t even think about purchasing Dydacomp Software or site link, it is a total scam, from the way they teat tech support to the way they over bill you to the way they con you into the next vaporware upgrade such as complete commerce.
I don’t know what the answer is but if anyone can give me some leads I’m looking to get out of this nightmare.
Thousands of dollars and thousands of man hours were put into MOM, and now I feel like a fool. Wish I had found this sight a year and a half ago!
Any recomendations out there, I need brick and mortar Point of sale and eCommerce too With inventory integration between the two. Are there any decent vendors out there that won’t break the bank to impediment?
OH and for any of you who my read this that are thinking about MOM sitelink or Dydacomp in general RUN AWAY as fast as you can, you don’t need the aggravation!
December 29th, 2010 on 10:59 am
Dydacomp is a complete and utter scam. Nothing but a simple grift, bait and switch, whatever you want to call it. I’m now trying to figure out how to rid myself of this nightmare without losing my business. I’ve got over $20K invested in MOM and the labor for the implementation. I feel like a complete moron thanks to MOM. What a horrible company that serves as a shining example of all that is wrong with corporate America. Go to hell Dydacomp and take Sitelink with you.
March 4th, 2011 on 2:48 pm
I am an actual person that runs an actual business.
DO NOT BUY THIS PROGRAM.
I spend $5,000 on it and they were never able to import my old orders into the program (Which they told me multiple times they could).
Ended up talking to the CEO multiple times and he never tried to rectify the situation.
Also the program is written in code that is no longer widely used because it is slow and has many issues.
Take my advise and the advise of the other people here, save yourself a giant head ache and a lot of money.
March 30th, 2011 on 10:22 am
Wow, I am really happy I found this blog. I was going to buy MOM today…Literally in about 5 minutes. They were going to give me $500 off since it is the end of the month and they need to make their quota…I guess that should have been the red flag.
I want to thank everyone who has posted.
May 3rd, 2011 on 12:50 pm
MOM is far from perfect. And, I do my own amount of grousing. Based on our business model, and funds available, MOM continues to provide what we need better than other options. Believe me, we’ve looked. I personally have seen improvements in their customer service, though I admit it’s ashame I know their techs on a first name basis.
June 17th, 2011 on 4:45 pm
It’s all true! I had the hardest belly laugh reading these posts because they describe down to the detail our exact experience with MOM. Folks, you can cry or you can laugh. As soon as we can, we are leaving MOM.
August 3rd, 2011 on 2:31 pm
Stay AWAY from Dydacomp. FAR AWAY. We’ve had their software for 15 years, and cannot say anything positive about them. Everything above is true. It’s just hard to spend $15,000 to get away from them, but we are trying hard right now to work with Oracle and (fingers crossed) replace MOM. Everything expressed above is true, and they tried to charge us $10,000 to simply change from their foxpro database to SQL, but of course support would double to $6,000 a year. They are out of their minds. Tech support is awful, custom work requests are a black hole, reporting is the worst and doesn’t tie out, we can’t integrate it with Fed Ex either, I could go on and on about why you want to completely avoid this half ass company. STAY AWAY!
August 5th, 2011 on 9:13 am
Was really hoping that when I scrolled down to the newest posts I would find comments saying they have improved tons. Good to know this… Outside of this blog I hadn’t found much against them. I was really leaning towards Dydacomp/M.O.M. They seemed to have all the bells and whistles we need, but it sounds like support/teamwork are lacking tons. Now leaning the other way.
August 5th, 2011 on 9:24 am
I would stay far away if I were you .. the product itself is powerful and you can do a lot with it, however, when things go wrong they tend to go very wrong and the support expense is EXTREME compared to what you actually get for it.
MOM is also flaky when it comes to updates. When you’re on a stable build, everything is wonderful but if you have something such as the address correction and verification module installed they will send you out updates on a DVD to keep your address database updated.. in order to install these updates, you HAVE to have the latest version of MOM running.. and those MOM updates can go from stable to unstable quickly.. suddenly things that worked perfectly fine for months no longer work and you can’t get any help from Dydacomp.. we had one particular issue remain an issue for over a year! then when the support contract ran out they stopped trying to help despite the fact the issue was an open issue for a long long time.
What’s worse is that you can cancel your support, but then if you’re paying for the address correction module you can’t use it anymore because it requires the latest MOM updates and they refuse to give you access to those MOM updates required for the module you’re paying for .. because those updates are tied to support contracts.
The whole thing is horrible and just not worth the frustration it brings.
August 23rd, 2011 on 9:24 am
We value the feedback from our clients and have taken several major steps to improve customer service. There should no longer be the long waits on hold that occurred in 2009. New processes are in place so that when a client calls in, a customer service representative responds in our headquarters office in Totowa, NJ to resolve any issues. Surveys are also provided after customer service calls to ensure clients are receiving the support they need. If you have issues or questions, you can contact me at craig.a@dydacomp.com.
August 31st, 2011 on 8:15 am
After using Mom for the last 8 years I have to say they have gone into a new mode of we are right and the customer is wrong no matter what. My story is simple – we purchased the upgrade to SQL MOM 7 from MOM 6 with the understanding that going to MoM 7 would give us a new and improved web site (sitelink 7) and if we purchased early pre-release we would get a discount. No let me tell you the sitelink product is very weak and we needed a path to a new web site without the pain of a full conversion. So, we bought in and after a year and a bit they decide to cancel the upgrade to the new web product. The new web product is the only reason we did the upgrade, so, we didn’t need to do the upgrade and spend a great deal of money to get nothing but a few enhanced features that we don’t use and didn’t need we just need a new web platform. I paid them for 3/4 of the upgrade and keep back the last 25%, don’t you know they turned our software off yesterday and our company was not able to operate unless I called them. Well I did call them and asked to speak to the CEO to give him my story. Who calls me back a sales guy just looking to collect the money. Then I get an e-mail from the customer support VP and I ask him to call me for the 5th time and he blows me off again not call no reply.
This company has lost their way and needs someone or everyone to speak up with a letter to them or move off of their platform. I am currently looking for a product to replace MoM and anyone who has a replacement for a retail furniture company should give me a call.
A very pissed off customer
October 11th, 2011 on 6:37 pm
Well I haven’t taken the time to read all the comments because I really don’t need to, I’ve had the same or similar experiences with Dydacomp. I’m too embarassed to say what I paid for the system and it has never been implemented!!! We are 2 years past the refund period and we’re still on our old software. I sent them dozens of emails between myself and support that spanned one year to show that I could never get the custom portion of our program written. Does anyone know if there is a legal way for me to sell my license to someone else who might want to purchase the software? I’m willing to take pennies on the dollar.