Comments on: Mail Order Manager – M.O.M – Considering buying? don’t think about it!

By: David

David — Tue, 11 Oct 2011 22:37:12 +0000

Well I haven’t taken the time to read all the comments because I really don’t need to, I’ve had the same or similar experiences with Dydacomp. I’m too embarassed to say what I paid for the system and it has never been implemented!!! We are 2 years past the refund period and we’re still on our old software. I sent them dozens of emails between myself and support that spanned one year to show that I could never get the custom portion of our program written. Does anyone know if there is a legal way for me to sell my license to someone else who might want to purchase the software? I’m willing to take pennies on the dollar.

By: Joe

Joe — Wed, 31 Aug 2011 12:15:49 +0000

After using Mom for the last 8 years I have to say they have gone into a new mode of we are right and the customer is wrong no matter what. My story is simple – we purchased the upgrade to SQL MOM 7 from MOM 6 with the understanding that going to MoM 7 would give us a new and improved web site (sitelink 7) and if we purchased early pre-release we would get a discount. No let me tell you the sitelink product is very weak and we needed a path to a new web site without the pain of a full conversion. So, we bought in and after a year and a bit they decide to cancel the upgrade to the new web product. The new web product is the only reason we did the upgrade, so, we didn’t need to do the upgrade and spend a great deal of money to get nothing but a few enhanced features that we don’t use and didn’t need we just need a new web platform. I paid them for 3/4 of the upgrade and keep back the last 25%, don’t you know they turned our software off yesterday and our company was not able to operate unless I called them. Well I did call them and asked to speak to the CEO to give him my story. Who calls me back a sales guy just looking to collect the money. Then I get an e-mail from the customer support VP and I ask him to call me for the 5th time and he blows me off again not call no reply.

This company has lost their way and needs someone or everyone to speak up with a letter to them or move off of their platform. I am currently looking for a product to replace MoM and anyone who has a replacement for a retail furniture company should give me a call.

A very pissed off customer

By: Craig Abramson

Craig Abramson — Tue, 23 Aug 2011 13:24:48 +0000

We value the feedback from our clients and have taken several major steps to improve customer service. There should no longer be the long waits on hold that occurred in 2009. New processes are in place so that when a client calls in, a customer service representative responds in our headquarters office in Totowa, NJ to resolve any issues. Surveys are also provided after customer service calls to ensure clients are receiving the support they need. If you have issues or questions, you can contact me at craig.a@dydacomp.com.

By: Lonnie

Lonnie — Fri, 05 Aug 2011 13:24:13 +0000

I would stay far away if I were you .. the product itself is powerful and you can do a lot with it, however, when things go wrong they tend to go very wrong and the support expense is EXTREME compared to what you actually get for it.

MOM is also flaky when it comes to updates. When you’re on a stable build, everything is wonderful but if you have something such as the address correction and verification module installed they will send you out updates on a DVD to keep your address database updated.. in order to install these updates, you HAVE to have the latest version of MOM running.. and those MOM updates can go from stable to unstable quickly.. suddenly things that worked perfectly fine for months no longer work and you can’t get any help from Dydacomp.. we had one particular issue remain an issue for over a year! then when the support contract ran out they stopped trying to help despite the fact the issue was an open issue for a long long time.

What’s worse is that you can cancel your support, but then if you’re paying for the address correction module you can’t use it anymore because it requires the latest MOM updates and they refuse to give you access to those MOM updates required for the module you’re paying for .. because those updates are tied to support contracts.

The whole thing is horrible and just not worth the frustration it brings.

By: Sherri

Sherri — Fri, 05 Aug 2011 13:13:06 +0000

Was really hoping that when I scrolled down to the newest posts I would find comments saying they have improved tons. Good to know this… Outside of this blog I hadn’t found much against them. I was really leaning towards Dydacomp/M.O.M. They seemed to have all the bells and whistles we need, but it sounds like support/teamwork are lacking tons. Now leaning the other way.

By: Jenn R

Jenn R — Wed, 03 Aug 2011 18:31:03 +0000

Stay AWAY from Dydacomp. FAR AWAY. We’ve had their software for 15 years, and cannot say anything positive about them. Everything above is true. It’s just hard to spend $15,000 to get away from them, but we are trying hard right now to work with Oracle and (fingers crossed) replace MOM. Everything expressed above is true, and they tried to charge us $10,000 to simply change from their foxpro database to SQL, but of course support would double to $6,000 a year. They are out of their minds. Tech support is awful, custom work requests are a black hole, reporting is the worst and doesn’t tie out, we can’t integrate it with Fed Ex either, I could go on and on about why you want to completely avoid this half ass company. STAY AWAY!

By: Lonnie

Lonnie — Fri, 17 Jun 2011 21:10:27 +0000

Have you noticed, not ONE single person has jumped in to defend them … and I know Dydacomp has read this because I’ve seen them in the visitor logs.

By: Greg F

Greg F — Fri, 17 Jun 2011 20:45:00 +0000

It’s all true! I had the hardest belly laugh reading these posts because they describe down to the detail our exact experience with MOM. Folks, you can cry or you can laugh. As soon as we can, we are leaving MOM.

By: Steve

Steve — Tue, 03 May 2011 16:50:33 +0000

MOM is far from perfect. And, I do my own amount of grousing. Based on our business model, and funds available, MOM continues to provide what we need better than other options. Believe me, we’ve looked. I personally have seen improvements in their customer service, though I admit it’s ashame I know their techs on a first name basis.

By: Todd

Todd — Wed, 30 Mar 2011 14:22:22 +0000

Wow, I am really happy I found this blog. I was going to buy MOM today…Literally in about 5 minutes. They were going to give me $500 off since it is the end of the month and they need to make their quota…I guess that should have been the red flag.

I want to thank everyone who has posted.