Lonnie Knows Everything

I was doing work for a client who sells items online, they had a custom made order management system and a custom integration into an online store..  the people who developed it for them, got out of that business and moved on .. 

One of their biggest requirements was multi-ship-to .. for gift orders to several people at once (they make candy) ..

After searching high and low for something that fit, we came to M.O.M and SiteLINK .. We requested the SQL version so we could have better access to migrate data into it.. They ended up giving us the foxpro version, which was awful .. they did not respond to us hardly at all for months until after our money back period was over, then they gladly replied.. 

After a chat with the CEO, we got them to give us the SQL version at a “discount” .. which translates to 15 thousand dollars, yep .. 15k for the switch to the SQL version of MOM, outrageous ..

So we get it going, and for the first few months we run into problem after problem after problem, but the dydacomp guys are fairly responsive.. albeit, not that helpful usually … the SiteLINK support guys are absolutely HORRIBLE, they usually don’t reply at all .. and when they do, they come off sounding pissed off or arrogant.

So this gets better… we had the unuseable foxpro version for a few months without being able to get ahold of dydacomp to correct the mistake, that time period where we had the unusable version counted against our support contract, much to our surprise and dismay..

Let me tell you, when your support runs out, it runs out hard… they won’t respond to you other than to say you’re support is up .. and what’s WORSE  than that is that the 15 thousand dollars you spent only gets you bug fixes/updates for that year ..  the 15 thousand dollars won’t allow you to go from 6.1 to 6.2 for example, I think that is unethical and I don’t mind saying, a touch of evil ..  if I spend 15 grand on a piece of software, I expect updates at LEAST through the 6.x life span.. fine, don’t give me 7.0 .. that I can understand.

So lets talk about the support contract… it’s over $6,000 for a single year of terrible support.. enough said

SAVE YOUR MONEY! they are not worth it.. they will rip you apart with fees, and the $6,000 support is worth about 10 cents..

Check out www.stoneedge.com .. I’ve not used it, but I hear good things…   and if for some ungodly reason you MUST use MOM, stay away from SiteLINK .. look into something like CommerceV3 ..  oh, and if you need support for MOM, outside of updates ofcourse… check out www.momhelpers.com … again, not used them but I hear good things..

Comments and personal experiences… are welcomed

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